Privacy policy

Privacy Policy

This policy explains what personal information qixzor.com collects when you browse the store of ergonomic office chairs, place an order or contact support, why it is collected, who receives it, and the choices available to you.

1. Who is responsible

The store qixzor.com is operated by Xiasha (Hebei) Technology Co., Ltd., No. 1639, 1st Floor, Building F, Zhongchu Square, 198 Zhonghua North Street, Dongjiao Subdistrict, Xinhua District, Shijiazhuang City, Hebei Province. The store owner is 任岩. Data questions and requests can be sent to service@qixzor.com and are handled during 10:00–17:00 (UTC-7).

2. Information we collect

  • Name and contact details — collected at checkout, account creation or newsletter signup; required to process an order.
  • Billing and delivery address — collected at order placement; required for payment checks and dispatch.
  • Order and return records — collected on purchase, refund or exchange; required for after-sales service.
  • Payment status and transaction reference — created at checkout by our payment provider; full card details are not held by us.
  • Device, browser and IP information — collected automatically on any visit for security and analytics.
  • Support correspondence — supplied by you when you email or call us.

3. Why we use it

  • To fulfil and dispatch orders, and to share tracking.
  • To process payments, refunds and keep tax and accounting records.
  • To answer support requests about delivery, assembly or defects.
  • To detect fraud, unauthorised card use and chargeback abuse.
  • To meet legal obligations and respond to lawful requests.
  • To understand how the store is used and improve it.

4. Sharing

Information is shared only where needed: with payment providers to authorise and settle transactions; with carriers and fulfilment partners to deliver orders and manage returns; with platform, email and analytics providers that run the store; and with authorities where disclosure is required by law. Personal information is not sold or rented.

5. Cookies

Cookies keep the cart and checkout working, remember preferences such as language and currency, and help measure site usage in aggregated form. Blocking essential cookies may stop the cart and checkout from functioning.

6. Your choices

  • Request a copy of the information held about you.
  • Correct inaccurate details, such as a delivery address before dispatch.
  • Request deletion of data no longer needed for an order or legal obligation.
  • Withdraw marketing consent at any time via the unsubscribe link or by writing to us.
  • Object to processing based on our legitimate interests.

Requests are answered within the period required by applicable law, and we may ask for proof of identity before acting.

7. Retention and security

Order records are kept as long as needed to complete the purchase, support returns and claims, and satisfy tax and accounting duties, after which they are deleted or anonymised. Data travels over an encrypted connection, administrative access is restricted, and card data is processed by providers meeting industry security standards rather than stored on our systems.

8. Children

The store sells seating for adults and is not directed at children. We do not knowingly collect information from minors; if you believe a child has submitted information, contact service@qixzor.com and we will remove it.

9. Changes

The revised version is published on qixzor.com with a new effective date. Continued use of the store means the current version applies.

10. Contact

service@qixzor.com  |  00852-3190874  |  10:00–17:00 (UTC-7)
Xiasha (Hebei) Technology Co., Ltd., No. 1639, 1st Floor, Building F, Zhongchu Square, 198 Zhonghua North Street, Dongjiao Subdistrict, Xinhua District, Shijiazhuang City, Hebei Province