If the chair is not right, send it back.
Returns are accepted for change of mind within the window below, and replacement or refund is always available where an item arrives defective, damaged or incorrect.
Eligible for return
- Requested within 30 days of the delivery date.
- Chair is complete, with all fittings, tools and printed instructions.
- Repacked in the original carton with internal protection where possible.
- Accompanied by the order number or proof of purchase.
- Unassembled, or assembled only for inspection, without signs of use.
Not accepted
- Items showing wear, stains, pet hair, odour or damage caused after delivery.
- Returns missing components, hardware or the original packaging for a bulky chair.
- Customised, made-to-order or clearance-marked items.
- Requests made after the 30-day window without a prior agreement.
- Parcels sent back without a return authorisation, which may be refused on arrival.
How to send it back
Four steps, one of which is simply waiting for our reply.
Email service@qixzor.com with your order number, reason and photos where relevant.
We reply with a return reference, the return address and packing guidance.
Send the parcel with a tracked service and share the tracking number with us.
The chair is checked on arrival, then the refund or replacement is released.
Refund method and timing
| Situation | Refund route | Timing |
|---|---|---|
| Change of mind | Original payment method | Processed within 3–5 working days of approval; banks may take a further 5–10 working days to post |
| Defective or wrong item | Original payment method or replacement | Replacement dispatched after assessment, or refund processed within 3–5 working days |
| Damaged in transit | Replacement parts, replacement chair or refund | Decided once the carrier claim and photos are reviewed |
| Cancelled before dispatch | Original payment method | Released immediately after cancellation is confirmed |
Costs, exchanges and bulky items
Who pays return shipping
Change-of-mind returns are at the customer's cost. Where an item is defective, damaged or incorrect, we cover the return or send a replacement without asking for the original back.
Exchanges
Where a different model is wanted, the quickest route is a return plus a new order so the replacement chair is not held up by return transit.
Packing a chair
Disassemble the chair into the parts shown in the assembly guide and reuse the moulded protection. Carriers may decline loosely packed bulky items, and damage in an unprotected return affects eligibility.
Cancellation before dispatch
Orders can be cancelled free of charge until the parcel is handed to the carrier; after that, the return process above applies.
Returns contact: service@qixzor.com or 00852-3190874, 10:00–17:00 (UTC-7). Always include the order number.
Operator: Xiasha (Hebei) Technology Co., Ltd. | Owner: 任岩 | Category: ergonomic office chair, No. 1639, 1st Floor, Building F, Zhongchu Square, 198 Zhonghua North Street, Dongjiao Subdistrict, Xinhua District, Shijiazhuang City, Hebei Province. Statutory consumer rights in your jurisdiction remain unaffected by this policy.