Choose the model on qixzor.com, add it to the cart and complete checkout with your delivery and payment details. A confirmation email follows immediately.

Major credit and debit cards, accelerated checkout options and digital wallets are offered at checkout. Availability depends on your device and delivery country.

Yes, until the parcel is handed to the carrier. Email service@qixzor.com with your order number during 10:00–17:00 (UTC-7); after dispatch, use the return process instead.

International shipments may attract import duties or taxes set by the destination country. Unless checkout states otherwise, these are payable by the recipient.

Orders are packed within 1–2 working days, then transit usually takes 7–15 working days to the United States and 8–20 working days to most other destinations, depending on the region and customs clearance.

Carrier scans can take 48–72 hours to appear, and international legs often pause during customs. If there has been no movement for more than seven working days, contact us and we will query the carrier.

Yes. Because a chair is bulky, parts may be split across cartons that travel under one order and can arrive a day or two apart. Tracking details for each parcel are sent at dispatch.

Destinations supported by our carriers are shown at checkout when you enter your address. If your country is not listed, email us and we will confirm whether a quote is possible.

Most chairs arrive partially disassembled for safe shipping. The carton includes the fittings, the required tools and a step-by-step guide; typical assembly takes 15–30 minutes.

Each product page lists seat height range, seat depth, backrest height, armrest adjustment and weight capacity. Compare these with your own measurements before ordering, or send them to us and we will advise.

Standard casters suit most hard floors and low-pile carpet. For delicate or polished wood, use a chair mat, which also reduces noise and wear.

Contact service@qixzor.com with the model name and the part needed, along with a photo of the component. Where a part is stocked, we quote a replacement before dispatch.

30 days from delivery, provided the chair is complete, repacked in its original carton and shows no signs of use. Request a return reference before sending anything back.

Photograph the carton and the damaged part and email us within 48 hours of delivery. We arrange replacement parts, a replacement chair or a refund, and cover the return where needed.

Refunds are released within 3–5 working days of approval to the original payment method; your bank may take a further 5–10 working days to post the credit.

Warranty coverage is stated on each product page. If the listing for your chair does not mention it, email us with the model and order number and we will confirm the applicable coverage.