Where your chair goes, and how long it takes.
Every ergonomic office chair is packed for transit, handed to a tracked carrier and followed until delivery. This page explains the timings, the regions we serve and what happens when something goes wrong in transit.
The journey of an order
Payment is confirmed and you receive an order confirmation by email.
The chair and its fittings are inspected, packed and labelled within the handling window.
The parcel is collected by the carrier and a tracking number is emailed to you.
The carrier completes delivery; bulky parcels may require a signature.
Estimated delivery times
Transit estimates begin once the carrier collects the parcel, and exclude weekends and public holidays.
| Destination | Estimated transit | Shipping cost |
|---|---|---|
| United States | 7–15 working days | Calculated at checkout |
| Canada | 8–18 working days | Calculated at checkout |
| United Kingdom & European Union | 8–18 working days | Calculated at checkout |
| Australia & New Zealand | 9–20 working days | Calculated at checkout |
| Asia-Pacific | 6–14 working days | Calculated at checkout |
| Other destinations | 12–25 working days | Calculated at checkout |
Tracking, addresses and bulky parcels
Tracking updates
A tracking number is emailed at dispatch. Carrier scans can take 48–72 hours to appear, and international legs may pause while customs clearance is completed.
Changing the delivery address
Address changes are possible only before dispatch. Email service@qixzor.com during 10:00–17:00 (UTC-7) with your order number; once a parcel is with the carrier, rerouting is subject to the carrier's rules.
Chairs ship in protective cartons
Because a chair is a bulky item, an order may travel as more than one parcel and the parts can arrive on different days within the same tracking set.
Duties and import taxes
International shipments may attract import duties or taxes set by the destination country. Unless the checkout states otherwise, these are payable by the recipient and are not included in the product price.
Delayed or held parcels
Weather, customs inspection, peak-season congestion and incorrect addresses are the usual causes of delay. Contact us if tracking has not moved for more than seven working days and we will open an enquiry with the carrier.
Lost or undeliverable parcels
Where a carrier declares a parcel lost, we arrange a replacement or a refund once the investigation closes. Parcels returned to us because of an incorrect address or repeated missed delivery attempts can be resent at the customer's cost.
Damage in transit
- Inspect the carton before signing where the carrier allows it.
- Photograph the outer carton, the internal packing and the damaged part.
- Report the damage within 48 hours of delivery so a claim can be filed in time.
Operator: Xiasha (Hebei) Technology Co., Ltd. | Owner: 任岩 | Category: ergonomic office chair, No. 1639, 1st Floor, Building F, Zhongchu Square, 198 Zhonghua North Street, Dongjiao Subdistrict, Xinhua District, Shijiazhuang City, Hebei Province.
Delivery enquiries: service@qixzor.com or 00852-3190874, 10:00–17:00 (UTC-7). Please include your order number so we can trace the parcel directly.