Privacy Policy

Privacy Policy

Operated by Xiasha (Hebei) Technology Co., Ltd.  |  qixzor.com

This policy explains what personal information qixzor.com collects when you browse the store of ergonomic office chairs, place an order or contact support, why it is collected, who it is shared with, and the choices available to you. It applies to the whole site and to every order handled by Xiasha (Hebei) Technology Co., Ltd..

1. Who is responsible for your information

The store at qixzor.com is operated by Xiasha (Hebei) Technology Co., Ltd., with its correspondence address at No. 1639, 1st Floor, Building F, Zhongchu Square, 198 Zhonghua North Street, Dongjiao Subdistrict, Xinhua District, Shijiazhuang City, Hebei Province. The store owner is 任岩. Questions about this policy, or requests relating to your own data, can be sent to service@qixzor.com and are handled during 10:00–17:00 (UTC-7).

2. Information collected and when

Information Collected when Necessity
Name and contact details Checkout, account creation, newsletter signup Required to process an order
Billing and delivery address Order placement Required for payment checks and dispatch
Order and return records Purchase, refund or exchange request Required for after-sales service
Payment status and transaction reference Checkout, handled by the payment provider Required; full card details are not held by us
Device, browser and IP information Any visit to the site Collected automatically for security and analytics
Support correspondence When you email or call us Optional, supplied by you

3. Why the information is used

Fulfil the orderPick, pack and dispatch the chair, then share tracking with you.
Handle paymentsConfirm transactions, issue refunds and keep tax and accounting records.
Answer requestsIdentify your order so support can resolve delivery, assembly or defect questions.
Prevent fraudSpot unusual orders, unauthorised card use and chargeback abuse.
Meet legal dutiesRetain invoices and respond to lawful requests from authorities.
Improve the storeUnderstand which pages and products are used, and where the experience fails.

4. Sharing with third parties

Information is passed on only where it is needed to run the store:

  • Payment processors, to authorise and settle transactions.
  • Shipping carriers and fulfilment partners, to deliver the order and manage returns.
  • Platform and infrastructure providers, including the e-commerce platform that hosts qixzor.com, plus email and analytics tools.
  • Authorities or legal advisers, where disclosure is required by law or needed to protect our rights.

Personal information is not sold, rented or traded. Partners are engaged only for the purposes above and are expected to handle the data they receive responsibly.

5. Cookies and similar technologies

Cookies keep the cart and checkout working, remember preferences such as language and currency, and help measure how the site is used. Analytics information is viewed in aggregated form rather than as a profile of an individual visitor. Most browsers allow cookies to be blocked or deleted; blocking essential cookies may stop the cart and checkout from functioning.

6. Your choices

  • Ask for a copy of the personal information we hold about you.
  • Correct details that are inaccurate, such as a delivery address before dispatch.
  • Request deletion of data that is no longer needed for an order or a legal obligation.
  • Withdraw consent for marketing emails at any time by using the unsubscribe link or writing to us.
  • Object to processing that is based on our legitimate interests, and we will review the request.

Requests are answered within the period required by the applicable law. We may ask for proof of identity before acting, so that information is never disclosed to someone else.

7. Retention and security

Order records are kept for as long as needed to complete the purchase, support any return or claim, and satisfy tax and accounting obligations, after which they are deleted or anonymised. Data is transmitted over an encrypted connection, administrative access is limited to staff who need it, and payment card details are processed by providers that meet industry security standards rather than stored on our systems. No online service can promise absolute security, so we also keep procedures to contain and review any incident.

8. Children

The store sells office seating for adults and is not directed at children. We do not knowingly collect information from minors. If you believe a child has submitted information through qixzor.com, contact service@qixzor.com and we will remove it.

9. Changes to this policy

When this policy is updated, the revised version is published on qixzor.com with a new effective date, and material changes are highlighted where appropriate. Continuing to use the store after an update means the current version applies.

Data requests and questions: service@qixzor.com  |  telephone 00852-3190874  |  10:00–17:00 (UTC-7).

Postal correspondence: Xiasha (Hebei) Technology Co., Ltd., No. 1639, 1st Floor, Building F, Zhongchu Square, 198 Zhonghua North Street, Dongjiao Subdistrict, Xinhua District, Shijiazhuang City, Hebei Province.