Contact Us
Talk to the team that runs the store.
Every message reaches the same people who process your order, so questions about stock, dispatch or a delivered chair are answered from the actual order record.
Address
No. 1639, 1st Floor, Building F, Zhongchu Square, 198 Zhonghua North Street, Dongjiao Subdistrict, Xinhua District, Shijiazhuang City, Hebei Province
Correspondence address of Xiasha (Hebei) Technology Co., Ltd..
Hours
10:00–17:00 (UTC-7)
Messages sent outside these hours are handled on the next open day.
How a message is handled
Four stages from inbox to resolution.
- Received and loggedYour email is matched to the order number where one exists.
- Details checkedWe confirm the model, dispatch status and payment state before replying.
- Next steps sentYou receive a concrete answer: replacement, refund, tracking update or technical guidance.
- Followed throughOpen cases stay with one handler until closed, then are escalated to the store owner, 任岩, if needed.
Typical response windows
Measured from the moment your message arrives on a working day.
| Channel | What to expect |
|---|---|
| A first reply within one working day during 10:00–17:00 (UTC-7). | |
| Telephone | Direct answer while support hours are open. |
| Order status | Tracking shared as soon as the parcel is handed to the carrier. |
| Damage claim | Instructions issued after we review the photos you send. |
Before you write
Having these ready shortens the exchange to a single reply.
- The order number shown in your confirmation email.
- The email address used at checkout.
- The chair model and, if relevant, the part in question.
- Photos or a short clip for damage, defect or missing-part claims.
Registered operator: Xiasha (Hebei) Technology Co., Ltd., No. 1639, 1st Floor, Building F, Zhongchu Square, 198 Zhonghua North Street, Dongjiao Subdistrict, Xinhua District, Shijiazhuang City, Hebei Province.
Store owner: 任岩 | Site: qixzor.com | Category: ergonomic office chair.
We will never ask for your full card number, CVV code or account password by email or phone.